Refund policy

Retail returns

Our return window is 30 days from the date of purchase, for retail purchases made in the United States. Returns are accepted by mail for products in new or lightly used condition, and we cover return postage on approved returns. After 30 days we reserve the right, but not the obligation, to exchange or refund an order.

We ship and accept returns within the United States only.

Refunds 


Once we receive and inspect your return, we will email you to notify you that we have received your returned item and to let you know whether your refund has been approved or rejected. 

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

We will not process any refund until the product is returned and determined to be in good condition and genuine to avoid massive online return fraud.

Late or missing refunds (if applicable)

If you still need to receive a refund, recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. 

Next, contact your bank. 

There is often some processing time before a refund is posted.

If you've done all this and still need to receive your refund, please get in touch with us at Services@harmonieusa.com.

Sale items (if applicable)

Regular-priced products are refundable within 30 days. Sale and promotional items are reviewed case by case rather than automatically excluded — contact us at Services@HarmonieUSA.com and we will look at your order individually.

Exchanges (if applicable)

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, email us at Services@HarmonieUSA.com. You will send your item to 8776 E Shea Boulevard, Suite #106-143, Scottsdale, AZ. 85260, 480.710.5399.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

 
To return your product, you should mail your product to 8776 E Shea Boulevard, Suite #106-143, Scottsdale, AZ. 85260, 480.710.5399. United States.

We pay return shipping on all approved retail returns. So, don't worry, we will work with you and do our best to resolve your concerns quickly and happily.

We have fragrances to make, so let's get it done.

Wholesale returns

  1. Returns are accepted within 30 days of delivery.
  2. Email services@harmonieusa.com for a return authorization before sending anything back. Returns without an authorization aren't accepted.
  3. Items must be unused and in original, saleable packaging. Opened, burned or used products can't be returned.
  4. Return shipping is paid by the buyer. Original shipping charges aren't refunded.
  5. Refunds are issued to the original card after the return is received and inspected.
  6. Damaged or defective items: report them within 7 days of delivery with photos. We'll replace or refund them and cover the shipping.
  7. Sample orders can't be returned.