Shipping, Returns & Customer Service
A Google Quality Store. Google awards that status based on real shipping and return behavior — not on what a store says about itself. We earned it by shipping quickly, returning money without argument, and answering the phone.
Outbound Shipping
Free on orders of $50 or more
Orders of $50 or more ship free anywhere in the continental United States. The threshold is calculated on your order total before any discounts are applied — so a $55 order that a promo code brings down to $48 still ships free. Under $50, standard shipping is calculated at checkout.
When your order leaves us
If an item is in stock, it ships within three business days. Everything we sell is hand-crafted in small lots in Scottsdale, Arizona, so occasionally a scent is between batches — if that happens, we email you the same day with a real date rather than letting the order sit.
Outside the continental 48
Orders shipping outside the 48 continental states — including Alaska, Hawaii, and international destinations — are charged our best discounted rate for that country or mailing zone. We do not mark shipping up.
Return Shipping
Refillable and subscription products: we pay
Every refillable and subscription product includes pre-paid return postage. Contact us and we will send it to you — you never pay to send a refill or a subscription item back.
All other products: we generally pay
For everything else, we generally cover return shipping too. Each return is reviewed individually rather than run through a rigid rule, so email or call us first and we will tell you exactly how to send it back — and who is covering the postage — before you spend anything. You will not be surprised by a shipping charge after the fact.
If the return is because of our error, or the item arrived damaged, it is always on us.
Returns & Our Guarantee
The 30-day guarantee
You have 30 days from purchase to return a retail product for a refund or exchange.
The part that matters more
We back everything with a 100% money-back guarantee regardless of the 30 days. If a candle, lotion, mist, roller, or diffuser did not work for you, tell us and we will make it right. We have never believed that a calendar should decide whether a customer is treated fairly.
How to start a return
- Email services@harmonieusa.com or call 480.710.5399. Tell us what you bought and what went wrong.
- We reply with return instructions. No forms, no ticket number, no automated run-around.
- Once we receive and inspect the return, we email you to confirm your refund is approved, then credit your original payment method.
Refunds are issued after the product is received and confirmed to be in good condition and genuine — a step we keep in place because of widespread online return fraud, not because we distrust you. If a refund has not appeared, check with your bank or card issuer first; posting delays on their end are common. Then call us and we will chase it with you.
Damaged in transit?
Glass travels. If something arrives broken, email a photo to services@harmonieusa.com and we will replace it. We do not ask you to ship broken glass back to us.
Talk to a person
Our customer service is the reason most of our customers come back. You will reach a human, usually the same day.
Email: services@harmonieusa.com
Phone: 480.710.5399
See also our full Shipping Policy and Refund Policy.